FAQ'S
Here are some of the frequently asked questions we receive from our valued customers. If you have any other queries or concerns, please do not hesitate to contact us at support@gourbear.com.
Q: Where do you ship from?
A: We take pleasure in delivering exceptional value and service to our customers. This is why we offer complimentary global shipping from our warehouses located in the United States, Australia, Germany, and Asia. Shipping times may vary based on current stock availability.
Q: How long will it take for my items to arrive?
A: In general, domestic shipments are in transit for 10 - 14 days.
Orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the destination country, and applicable customs laws.
Q: How long will it take to receive a tracking number?
A: It usually takes between 3-8 business days.
Q: Can I cancel or change my order?
A: If you would like to cancel or make changes to your order, please contact us within 24 hours after placing your order. No cancellations or changes can be applied to the order once it goes into preparation for delivery.
Q: Where is your company located?
A: Our company is based in Singapore, United States and Canada.
Q: Which currency will I be charged in?
A: We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q: Will I receive a confirmation number when I place my order?
A: Yes, all customers will receive an order number after placing their orders. Please contact us at support@gourbear.com if you do not receive one within 24 hours.
Q: Who can I contact if I have a problem with my order?
A: All inquiries can be forwarded to support@gourbear.com.
Q: Is Checkout on this site safe and secure?
A: Yes, you can be assured that all purchases made on our website are safe and secure.
Q: If I enter my email address, will you sell my information?
A: We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q: Will I have to pay customs or taxes?
A: Each country has its own customs rules and policies. Please contact local customs for more information. In rare cases where import duties or taxes are charged, the customer is responsible for paying them.